Refund & Cancellation Policy

1. What you are paying for

The only charge on this platform is the VENUES LOCATION Annual Listing Plan — ₹3,650 for 12 months — which publishes and maintains your venue listing. Venue booking amounts are paid directly to venue owners and are outside our control.

2. Payment and activation

• Payments are made offline by UPI, bank transfer or cheque and submitted with a reference number.
• Our team verifies the reference and activates the listing, normally within 24 working hours.
• An invoice is generated for every verified payment and is available in the owner dashboard.

3. Cancellation

You may cancel your subscription at any time by writing to us. The listing stays live until the end of the paid period; the subscription simply does not renew. Renewal is never automatic — you choose to pay again.

4. Refunds

• Full refund if a payment is verified in error, duplicated, or if we are unable to publish your listing.
• Full refund if you request cancellation within 7 days of activation and no enquiries have been delivered to you.
• No refund after 7 days, or once enquiries have been delivered, since the service has been consumed.
• No refund where a listing is suspended for false information or breach of our terms.

5. Rejected payments

If a submitted reference cannot be verified, the payment is marked rejected with a reason and no amount is collected by us. Any money actually debited to a wrong account must be raised with your bank; we will assist with the transaction details we hold.

6. How to request a refund

Email info@venueslocation.com with your invoice number and payment reference, or call 9768676666. Approved refunds are returned to the original payment source within 7–10 working days.